Logitech macOS Apps Fail Due to Expired Certificates, Fix Available

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Two of Logitech’s popular Mac applications, Logi Options+ and G Hub, stopped functioning after their security certificates expired, disrupting user customizations for mice, keyboards, and other peripherals. The issue primarily prevented the apps from launching on macOS, leading to frustration among users who could no longer modify device settings or macros.

The Cause of the Issue

Logitech inadvertently let the security certificates for Logi Options+ and G Hub expire. Without valid certificates, macOS prevented these apps from running, resulting in malfunctioning peripherals and a loss of customized settings. This lapse caused widespread inconvenience for users relying on precise device controls.

Logitech’s Response

The company publicly acknowledged the mistake, with a Logitech representative describing it as an “inexcusable mistake” and expressing apologies. The incident underscores the importance of diligent certificate management in software development.

How to Fix the Problem

If you’ve registered your email with Logitech, you might have received an update message containing a link to fix the issue. This link directs users to a support page where they can download patches designed to restore app certificates. Logitech assures that applying these patches preserves user settings and resolves the app malfunctions.

Important: Uninstalling and reinstalling the apps may result in data loss. Logitech recommends simply applying the provided patches instead.

Supported macOS Versions

The patch is compatible with the latest four versions of macOS:

• macOS Tahoe
• macOS Sequoia
• macOS Sonoma
• macOS Ventura

A fix for older versions will be released later.

Lessons Learned

This incident highlights how seemingly minor oversights, like certificate expiration, can significantly impact user experience and brand reputation. Logitech’s lapse serves as a lesson for software developers to maintain vigilant certificate management and update procedures.

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Alex Blake has been exploring computers since the 1990s, focusing on Apple and Windows products along with peripherals and apps. When not writing, he enjoys hiking and gaming.